Developer, Trainer and Consultant

August 2018 – Present

Clients: Leicester City Council, NHS and InTraining Ltd

• Work closely with each customers involve in identifying and addressing individual barriers, delivering training support to groups and 1-2-1 information,advice, guidance and support throughout the training programme.
• Draft the training materials, presentation slides, questionnaires. Also assist students in the Live project and practicals.
• Responsible for internet marketing, ensuring all sales opportunities aremaximized and kept up to date.
• Draft initial assessment of customer’s individual training and developmentneeds, and execute the action plans and define signpost to other interventions.

Data Support

February 2016 – August 2018

Kaby Eng Ltd

• Manage master quality data, including creation, updates, and deletion.
• Identify, evaluate and implement support data validation and cleansing.
• Mine and analyse large datasets to draw valid inferences and present them successfully to management using a reporting tool.
• Manage limited access request to the data depend upon the users and roles.
• Preparing reports based on analysis and presenting to management.
• Training end-users on new reports and dashboards.

Support Analyst

September 2011 – December 2015

NHS, England

• Provide efficient services and support by maintain contact with the respective DGPs coordinators.
• Work closely with the ‘Super Users’ to ensure that the system is meeting the needs of the customers.
• Respect and maintain privacy and dignity of all the customers. Assure confidentiality.

System Analyst

September 2004 – July 2011

1. UBS Investment Banking:  August 2006 – July 2010

  Section: OTC Derivative Confirmation

• Communicate directly with the traders and counterparties to provide support to the traded confirmation team covering all OTC Derivatives, Equity Derivatives, Interest Rate Derivatives, Energy Derivatives, FX Derivatives and Structured products.
• Persuade the counterparties on fine points of the trade system to comply with the internal governance.
• Call and update the relavant departments on trade confirmations using both paper (long & short form ISDA) and electronic (DTCC) methods.
• Liaise with internal Legal department (on language issues), Assistant Traders and team for structured trades to build communication bridge.
• Provide client service to the confirmation team on Thunderhead (Confirmation Generation System) implementation and work flow improvements. Ad hoc tasks as requested by management.

  Section: DTCC and Rex Reconciliation, Singapore

• Responsible to support the system in terms of finding and resolving breaks in REX, DTCC (Depository Trust & Clearing Corporation) and aligned with other related BackOffice systems (OBS).
• Regular communicate with counterparties at Singapore, Hong Kong, Australia and Tokyo branches.
• Actively involved in Third party supplier service management for the purpose of internal and external audits.
• Regular reporting of the as-is system and defining in conjunction with the nominated business users the to-be system.

  Section: TLM Account Reconciliation, Singapore

• Responsible to resolve breaks within Internal and external counterparties by adopting a client focussed and service oriented approach; whilst displaying strong decision making abilities.
• Accountable to ensure that all breaks are resolved within KRI(Key Risk Indicator) timelines and also outstanding breaks are chased in accordance with guidelines.
• Insure that the accounts are being properly handled and that any issues and problems are correctly dealt with
• Training internal members of staff to be client facing and on the product
• Ensure the continuity of the business by developing a strong relationship with the local helpdesk-support team, the infrastructure teams and other teams at Singapore, Hong Kong, Australia and Tokyo branches.

2. GlaxoSmithKline plc:  September 2004 – August 2006

  Section: MyGSK & MyLearning portal IcM

• Responsible to provide second level support to the clients accorss the globe over phone, chat and email to all the incidents on MyGSK portal utilizing Remedy tool, IBM Lotus Notes and Sametime.
• Identify vulnerable areas of IT and investigation strategic long-term process solutions working extensively to achieve best practice with process line, IT and strategic initiative teams
• Implement and deliver quality control meets exceptional standards through quality audits on performance engagements and expert guidance on overall solution
• Liaise at executive level reporting to Project Manager and stakeholders with progress, producing periodical MI reports and prioritizing/tracking reports through to conclusion